Exness Withdrawal Problems & Solutions

Cause 1: KYC not complete. Check your Personal Area verification status. If any document is pending or rejected, no withdrawals will process until resolved. Upload the required document and wait for approval.

Cause 2: First withdrawal on this payment method. Exness may manually review the first time you use a new method. Usually resolves within 4 hours during business days.

Cause 3: Compliance review. Large withdrawals or unusual patterns trigger a review. Expect 24 hours. You may receive an email asking for source of funds documentation.

Cause 4: Open positions using your balance. Only your free margin is available for withdrawal — close some positions if needed.

Card expired or cancelled: If the card you deposited with is no longer valid, contact Exness support with proof (new card statement showing same account) and they will arrange an alternative method.

Third-party account: Exness only pays to accounts in your own name. If your card or wallet belongs to another person, the withdrawal will be rejected.

Address mismatch on bank wire: The beneficiary name and address on the wire must exactly match your Exness account name and verified address.

Currency conversion: If you withdrew in USD but your card is in AED, the conversion happens at your bank's rate, not Exness's rate. Check the conversion.

Bank fee deducted: Correspondent banks sometimes deduct their fee from the wire amount. This is the bank's charge, not Exness.

Crypto network fee: A small amount is deducted for blockchain gas. Check the fee shown in Exness before confirming the withdrawal.

The most common reasons: your account is not verified, your session has timed out, or you are on the wrong account in Personal Area. Ensure you are logged into the correct Exness account and your KYC status is "Verified".